Online booking is easy with the zappointments.com system. This method is patent pending, so no one else will be able to offer you this service! The first step is to go to http://www.zappointments.com and take a look at the main website. If you look at the top of the page, you’ll see links to pages where you can register yourself as a client and also links for third party payors (e.g., insurance companies) and service providers to register.

In the second group of three links, click on "To register as a client, click here". This will bring you to the registration screen, pictured on the next page.

Pick a unique user id for yourself and enter a password you can remember. You have to enter this twice to make sure you haven’t mistyped it. Please note that user ids and passwords are case sensitive. In the "bill sessions to" area there is a drop down list. I have selected ICBC in this example. Since I am asking that the sessions be billed to a third party, I have to enter the claim or insurance number. This might be a two-part number separated by a dash, and might contain letters as well as numbers. If you select "SELF", the sessions will be billed directly to the client. Then you can enter all of the other information and press the submit button at the bottom of the screen. This will bring you to the next screen.

You can see that you can log out immediately from here, change your password, or look for available appointments. Click on the "If you want to check available appointments, click here" link. This will bring you to the geographically organized list of service providers, pictured below.

If you click on Dr. P. Provider, you will immediately get a list of empty appointments.

Here, it’s easy to see that you are logged in as a client, because there is a lighted button that flashes "Client Logged In". It’s also easy to see that there is no third party payor logged in, because there is an unlighted button that flashes "No Third Party Logged In". This button works just like a push button. If you click on it, you get to the third party log in screen, but you don’t need to bother with that unless you are an insurance adjuster or case manager.

Here you can click on the "book" radio button to book single appointments. If you want a psychological medicolegal assessment, look for a slot that says "Medicolegal". You may wonder why there are links that say "8", "12" and "15". These links will select the next 8, 12, or 15 sessions in that time slot. If you click on one of these links, you will get a page like the one pictured below.

If there is no session one week in that particular time slot, you will be given a choice of any other free sessions on the same day. If you want to book some other number, such as ten, just click the number of sessions that is higher, in this case it is 12, and select book only for those sessions you want to book. Remember, nothing is booked until you click the "submit" button, and you can always cancel an appointment if you are logged in. This screen will show you your own appointments as well as the free appointment slots, and you can click the cancel button beside any appointment you no longer want. Don’t forget to fill in who to bill the sessions to, the claim or insurance number (if applicable) and then click the submit button! You can log out by clicking the "Logout" button.

Because you are already registered, next time you visit the site, you can log in directly by going to the "Log in as a client" link on the home page. On this page, you just need to enter your name, password. and province of your address and you will be given the choice of going to the appointment screen, or changing your registration information. As you can see, the zappointments.com website is easy to use. If you have any difficulty, the best way to get tech support is to email admin@zappointments.com. You can also phone 604-681-6902. Thanks for reading this document!